Clear policies.
Collector-first service.

Piece Theory respects your privacy. This policy explains what information we collect through the Piece Theory website and how we use it. Effective October 2, 2026.

Information we collect

When you contact us, request a trade, place an order, or otherwise use the storefront, we may collect information you provide such as your name, email address, phone number, shipping or pickup information, order details, and messages you submit.

How we use information

We use information to process and communicate about orders, arrange shipping or pickup, respond to questions and trade requests, provide customer service, maintain business records, prevent fraud or misuse, and improve the storefront.

Payments

Payment information is handled by Stripe, Piece Theory's payment processor. Piece Theory does not intentionally store full card numbers or security codes. Customers may use the storefront without creating an account.

Analytics

Piece Theory currently uses Floot's analytics in memory-only mode for published-app session measurement; it does not intentionally store the analytics session identifier on the visitor's device. If this changes, this policy will be updated as appropriate.

Sharing

Piece Theory does not sell customer personal information. Information may be shared with service providers when necessary to operate the storefront, process payments, deliver orders, provide hosting, prevent fraud, or comply with law.

Security and retention

Piece Theory limits access to customer information to the people and services that need it for business operations and does not intentionally collect full payment-card credentials. We retain business and transaction records as reasonably necessary for operations, accounting, legal compliance, and dispute resolution.

Privacy questions

For privacy questions or requests concerning information submitted to Piece Theory, contact Piecetheoryco@gmail.com.

By using the Piece Theory storefront, you agree to these terms. If you do not agree, please do not use the storefront.

Products and listings

Piece Theory sells collectibles, designer toys, vintage items, figures, cards, and related merchandise. Product descriptions, photographs, condition notes, edition information, and availability are provided in good faith. Collectibles may have normal manufacturing, age, storage, packaging, or display wear.

Prices, tax and availability

Prices and availability may change without notice. Piece Theory currently applies its configured 5.5% sales-tax rate at checkout. Shipping charges, when offered, are added at checkout based on the live shipping connection and the order details. An item is not guaranteed to remain available until checkout successfully reserves it and payment is successfully completed.

Orders

Submitting checkout information does not by itself guarantee acceptance of an order. Piece Theory may cancel an order when an item is unavailable, a listing contains a material error, payment cannot be authorized, or there is suspected fraud or misuse.

Authenticity and condition

Piece Theory will describe known condition and authenticity information accurately. Customers should review the listing and photographs before purchasing and may contact us with questions.

Contact

Questions about these terms can be sent to Piecetheoryco@gmail.com.

Piece Theory offers shipping on eligible storefront listings when shipping is enabled at checkout.

Shipping

Shipping is offered only when enabled at checkout. When enabled, Piece Theory uses its connected carrier service to quote the available shipping cost for the order. Orders are prepared after the order is accepted and payment is successfully processed. Tracking information is provided when available.

Carrier delays, weather, service interruptions, incorrect addresses, and other events outside Piece Theory's control may affect delivery times. Customers are responsible for providing an accurate shipping address.

Returns

Because many Piece Theory products are collectible and may be limited, returns are not generally accepted for change of mind. If an item arrives damaged, is materially different from the listing, or there is another order problem, contact Piece Theory at Piecetheoryco@gmail.com as soon as possible, preferably within 7 days of delivery, with the order number and clear photographs.

Piece Theory will review the situation and, when appropriate, may offer a replacement, refund, return, or another resolution consistent with applicable law and the circumstances of the order. Return instructions must be provided by Piece Theory before an item is sent back.

Incorrect or refused deliveries

Contact us if a package is returned because of an incorrect address or refusal. Additional shipping charges may apply before reshipment.

Local pickup is available only when it is enabled for the specific storefront order.

Pickup instructions

After an order is accepted and ready, Piece Theory will provide the pickup location and instructions through the order communication. Do not travel to a pickup location until Piece Theory confirms that the order is ready.

What to bring

Please have your order number and the name or email used for the order available when picking up.

Pickup timing

Piece Theory may establish a pickup window for each order. If you cannot make the available window, contact Piecetheoryco@gmail.com to arrange the next available option.

Unclaimed orders

Orders that remain unclaimed may be cancelled after reasonable notice. Any refund or cancellation handling will depend on the order status and applicable payment processing rules.

Piece Theory considers trades for collectibles and other items that fit the shop's buying and collecting categories. Trade submissions are reviewed individually.

Submitting a trade

A trade request should include clear photographs, an accurate description, condition information, and contact details. Submitting a request does not mean Piece Theory has accepted the trade or assigned a final value.

Evaluation

Trade value may consider authenticity, condition, completeness, demand, edition, market conditions, and Piece Theory's current inventory needs. Piece Theory may decline any trade.

Shipping trade items

Do not ship a trade item to Piece Theory unless we have first provided instructions and confirmed the trade arrangement. The sender is responsible for safe packaging and retaining shipment records unless otherwise agreed in writing.

Final approval

A trade becomes final only after Piece Theory confirms the terms. We may request additional photographs or information before accepting an item.

Contact

Trade questions can be sent to Piecetheoryco@gmail.com.